Troubleshooting Tech Dragon Mail Conduit
The fastest way to troubleshoot Tech Dragon Mail Conduit is to identify which layer owns the failure. Tech Dragon Mail Conduit sits between MailPoet and WordPress mail; it does not own the entire delivery chain.
1. MailPoet does not reach Tech Dragon Mail Conduit
Confirm MailPoet and Tech Dragon Mail Conduit are both active and that the message type is supported by the current release. If Tech Dragon Mail Conduit reports an incompatible or failed compatibility state, resolve that first.
2. Tech Dragon Mail Conduit refuses to take over the send path
This can be intentional safety behavior. Tech Dragon Mail Conduit is designed not to force the bridge when required compatibility checks fail. Review its operational state and any reported compatibility condition before trying to bypass the protection.
3. The bridge hands off, but the downstream plugin never sends
If the message reached WordPress wp_mail() but the downstream mailer did not transport it, investigate that plugin's configuration, credentials, API/SMTP connection, logs, and provider status. This is downstream from Tech Dragon Mail Conduit's owned bridge path.
4. The provider rejects or defers the message
Provider authentication, rate limits, reputation, DNS configuration, recipient policy, and provider outages are not controlled by Tech Dragon Mail Conduit. Use the downstream plugin/provider logs to investigate.
5. One recipient fails but others work
Do not automatically treat a recipient-specific failure as a system-wide bridge failure. Tech Dragon Mail Conduit Pro's advanced diagnostics are designed to distinguish supported recipient-specific problems from broader transport failures when that distinction is available.
6. Something changed after the bridge previously worked
Check recent updates and configuration changes to MailPoet, Tech Dragon Mail Conduit, the downstream mail-delivery plugin, PHP, WordPress, hosting, and provider settings. Tech Dragon Mail Conduit Pro's Configuration Drift Detection is specifically intended to identify bridge-relevant changes since the last successful validation.
Useful Pro tools
- Bridge Setup Check for required bridge conditions.
- Test My MailPoet Stack for end-to-end compatibility/configuration checks.
- Send Path Inspector to see the detected handoff path.
- Bridge Health Monitoring for at-a-glance readiness state.
- Recent Bridge Issues for bounded summaries of recent bridge problems.
- Advanced Diagnostics for deeper failure classification.
Before contacting support
- Record the Tech Dragon Mail Conduit version.
- Record the MailPoet version.
- Identify the downstream mail-delivery plugin and version.
- Note whether ordinary WordPress test mail works independently of MailPoet.
- Do not send passwords, API keys, SMTP credentials, full license keys, or other secrets.
Use the Tech Dragon Mail Conduit Support page when you need product-specific help.